If your application is not successful you may have grounds for appealing the decision in your case.
Appeals must be made in writing - by letter, fax or email.
The Appeals email address is firstname.lastname@example.org.
Information on how to go about making an appeal is also included with your decision letter.
How to appeal
This guidance note describes how to appeal against a decision about an application made to purchase a property through Co-Ownership Housing®.
Appeals are considered free of charge. To show grounds for an appeal to be considered you must identify flaws in the reasoning of the original decision. We will not normally re-examine:
- matters of fact
- matters outside our power to change (for instance, government policy that we are required to apply).
This guidance note tells what will happen, and what you need to do, during an appeal. There are sections about:
- Time limits
- What you must send us
- How to send in your appeal
- What will happen after we receive your appeal
Time is of the essence as we are dealing with the potential purchase of properties in the open market.
Our decision letter to you about your application will include the reasons for that decision. You then have an opportunity to appeal that decision, should you feel there are grounds to do so.
We must receive your request for an appeal in writing and stating the grounds for your appeal no later than the 10th day after the date on which we wrote to you with our decision.
If your appeal is to succeed and enable you to progress with the purchase of a property through Co-Ownership, it must show that our reasons were incorrect and that your case is indeed within prevailing guidelines for eligible cases.
If the 10th day deadline falls on a day on which the office is closed, it is extended to the next working day.
What you must send us
You must provide full details of the reasons for your appeal and any supporting evidence within the time limit set out above.
If you have documentary evidence in support of your request which was not provided with your original application you must include the original or a certified copy.
How to send your appeal
You must send your appeal directly to Co-Ownership Housing® at the same office address used for your application.
An appeal is only commenced when it is received complete at our offices, whatever the method used to deliver it. If you can, please leave yourself enough time to allow for possible postal delays or to correct errors within the time limit.
What will happen after we receive your appeal
We will acknowledge receipt within 3 working days.
Your appeal will be considered by a panel at Co-Ownership Housing®, none of whom played a role in the initial decision or are otherwise connected with the circumstances of your appeal.
The panel will write to you with its decision within 5 working days of receiving the complete appeal information. We cannot decide an appeal without evidence. Where you do not provide the complete information, we will request that you do so before the panel can consider the appeal.