We know that this is a challenging time for many of our customers and we are taking steps to provide support to those who need it. We are asking customers to contact us if they are having difficulty paying their rent on firstname.lastname@example.org and asking them to also contact their mortgage lender.
As a responsible organisation we want to play our part in limiting the spread of COVID19, and so from 27th March we are pausing applications from new customers and also new valuation requests for both equity and home purchases. We are doing this because for both existing and new customers these activities involve visits to customers’ homes and in light of the current Government guidance we feel it is not appropriate to continue these at this time.
The Government has released guidance about moving home during the pandemic which we would ask our customers who are currently buying through Co-Ownership or selling their home to bear in mind. For more information please click here.
Customers whose valuations have been completed are not impacted. We do however understand that some of our customers circumstances may have changed and they may no longer wish to proceed, if so they should get in touch with us or with their solicitor.
We want to continue to support people’s home ownership aspiration and will resume supporting applications as soon as we can.
We will keep you up to date as the situation changes. We will be keeping our customers and stakeholders updated with more detailed Q&A on our website.
Updated 09.04.20 at 16:55