Help
& Support

Browse all our topics

• 0

• Joint applications & relationship status

  Partner doesn’t meet the criteria In a relationship & wanting to apply on my own Previously married but now separated.

• Employment

  Proof of income Length of employment Self-employed criteria

  Read More

• Income

  Paid in Euro Benefits

• Debt / credit & previous homeowners

  Currently own a home Previous debt issues Limits around credit

  Read More

• Deposit & savings

  Deposits ISA Savings

• The Co-Own application

  Applying to Co-Own Supporting documentation Updates on your application

  Read More

• The Co-Own for Over 55s application

  Applying to Co-Own for Over 55s Supporting documents Updates on your application

  Read More

• The Legal Package

  What if I do not proceed with the purchase? What is not included in the legal package? What is included in the Co-Ownership legal package?

  Read More

• The Rent to Own application

  Applying to Rent to Own Supporting documentation Understanding the Decision in Principle

  Read More

• Declined applications & refunds

  Declined property Refunds Declined application

• Becoming a customer

  Managing my online account Rent collection Rent increases

  Read More

• Increasing your Co-Own share

  Buying 5% more Buying the remainder of your home Selling

  Read More

• Co-Own for Over 55s and the future

  No longer living in my Co-Own for Over 55s home What happens to my home if I go into a nursing home? Leaving my Co-Own for Over 55s home for a relative/friend to move into after I die

  Read More

• Other queries

  Buying a Housing Association home Bereavement EU, EEA or Swiss Citizens

  Read More