Accreditations

Co-Ownership is an organisation with a strong sense of social purpose for both our customers and employees. In order to deliver the best service possible, we have invested time and resources to achieve the following accreditations.

CIH Shared Ownership Charter

By signing up to the CIH shared ownership charter, Co-Ownership is making a public commitment to champion and raise awareness of shared ownership. We are also committing to developing a consistent and integrated approach to shared ownership which balances the needs of the business with outcomes for the customer.

CORE

CORE strategically supports companies to develop their approach to corporate responsibility. CORE is based on Business in the Community’s Corporate Responsibility (CR) Model. This model details the main corporate responsibility issues under the themes of People, Planet and Place alongside an additional three essential requirements that businesses must consider in order to be truly responsible: Marketplace Responsibility, Stakeholder Engagement and Responsible Leadership.

Institute of Customer Service ServiceMark

ServiceMark is a national standard, independently recognising an organisation’s achievement in customer service and its commitment to upholding those standards ServiceMark is awarded based on customer satisfaction feedback and an assessment of employee engagement with your organisation’s customer service strategy. It helps organisations understand the effectiveness of their customer service strategy and identifies areas for improvement.

Investors In People

Investors in People (IIP) is a community interest company that aligns itself with motivated and forward-thinking organisations, building dynamic relationships that help them to evolve their talent and develop a supportive and engaging people management strategy.

Investors in People (Health & Wellbeing)

The Investors in People Health and Wellbeing Good Practice Award offers focus and stretch beyond the Investors in People standard. Building on the underpinning maturity model, and grouped around three themes; Physical wellbeing, psychological wellbeing and social wellbeing.

ISO27001

The ISO 27001:2013 (also known as BS EN 27001:2017) standard provides a framework for an Information Security Management Systems (ISMS) that enables the continued confidentiality, integrity and availability of information as well as legal compliance.

JAM

Staff from Co-Ownership have recently taken part in JAM Card awareness training which provided them with the knowledge they need to ensure that users of the JAM Card feel welcome in their establishment. The JAM Card, which stands for Just A Minute, is a social innovation from NOW Group an organisation that supports people with learning difficulties and autism into employment. It was their service users who said they would like a discreet way of telling people that sometimes they need a little extra time and patience.

NI Environmental Benchmarking Survey

The NI Environmental Benchmarking Survey scores organisations on the measures they take to improve and better manage their environmental impacts. Co-Ownership has achieved Bronze status in this year’s Northern Ireland Environmental Benchmarking Survey.