This website was developed to meet the level AA standards of the Web Accessibility Initiative (WAI) Guidelines and for ease of use by all website visitors.

We try to use clear and simple language.

We have provided a keyword Search facility to help you search for information. You can find this feature in the toolbar at the top of each page.

The site is speech enabled using ReachDeck. Simply click on the ‘Speaker’ phone icon at the right-hand side of each page.

Using ReachDeck
ReachDeck is a digital inclusion toolbar from Texthelp. ReachDeck helps you to access and understand our content, so you can interact with our website independently and with ease.

Try it out for yourself…
Click on the grey ‘speaker’ button that you can see in the header of all our website pages This will launch the ReachDeck toolbar that docks to the top of the screen. Now click on the first ‘pointed finger’ icon on that toolbar and hover your mouse pointer over any text on our site to hear it read out loud.

How ReachDeck helps?
ReachDeck offers a host of reading and translation support – helping you to access and understand our online content better.

  • text-to-speech: click on or select any text to hear it read aloud
  • translation: written and spoken translations in multiple languages
  • text magnification: enlarges text and reads it out loud
  • mp3 generation: converts selected text into an MP3 audio file
  • screen mask: blocks distractions on screen with a tinted mask
  • web page simplifier: removes clutter from the screen, displaying only the main text
  • settings: customize options to suit individual needs or preference

Who does ReachDeck benefit?
ReachDeck  empowers every one of our website visitors to interact with our online content in the way that suits them best. It particularly benefits people who have hidden disabilities, such as dyslexia; and individuals with literacy challenges, visual impairments, and non-native speakers.

Need support? Texthelp has you covered.
Head over to Texthelp’s dedicated Support Site to find lots of useful articles on ReachDeck. Or contact their support team directly on

Interpreting services and information in different formats
If you require information in any other format not available with ReachDeck, please telephone us on 028 9032 7276 (Textphone users put 18001 in front) or email

Assistance with your digital application
If you require help with your digital application please telephone us on 028 9032 7276 (Textphone users put 18001 in front) or email