Panel Terms & Conditions
Co-Ownership Customer Panel Terms and Conditions
1.The Co-Ownership Customer Panel will be made up of a cross section of existing customers who have agreed on a voluntary basis to become more involved in the work of Co-Ownership.
Selection of the Customer Panel
2. We will invite applications for the Customer Panel from our existing customers. We anticipate that there will be 12-15 members of the Customer Panel. We want the Customer Panel to be representative of all our customers. If we are oversubscribed, we will choose customers based on their location, age range and the product that they currently have. Our decision in this will be final. We will keep a reserve list of potential Customer Panel members for 12 months.
Membership of the Customer Panel
3. To be a member of the Co-Ownership Customer Panel you must be an existing Co-Ownership customer who is not in breach of their equity sharing lease with us.
4. Membership of the Customer Panel will be initially for a period of a year, and we will review the workings of the Customer Panel at this stage.
5. Taking part in the Panel is voluntary and you can opt out at any time.
The work of the Customer Panel
6. By joining the Customer Panel customers will be able to provide valuable feedback on the services we deliver and on new products and initiatives that we are developing. It will give a better understanding of the work we do and give the opportunity to make a difference. This could involve meeting to discuss aspects of our work, taking part in surveys and research or commenting on our documentation for example.
Meetings of the Customer Panel
7. Meetings of the Customer Panel will be either online or in person at our offices in Belfast. Meetings may be recorded, and minutes/notes of meetings may be taken.
Expenses
8. The role of a Customer Panel member is voluntary, but Co-Ownership will cover reasonable, properly submitted, and vouched travel expenses to travel to our office for in-person Customer Panel meetings.
Results from the Customer Panel
9. In joining the Customer Panel, you agree that Co-Ownership may use the results of any research, including your ideas, to feed on the development and improvement of our existing products and services and the development of new ones.
Conduct of the Customer Panel
10. The Customer Panel will develop its own code of conduct and all Customer Panel members must abide by it.
11. Members of the Customer Panel must respect each other’s views and value differences.
12. The Customer Panel will be committed to promoting equality of opportunity and shall abide by the principles of non-discrimination between persons of different religious belief, political opinion, racial group, age, marital status, or sexual orientation, between men and women, between persons with a disability and persons without and between persons with dependents and those without.
Confidentiality
13.Sometimes the subject matter of the discussion and any documentation shown to the Customer Panel will be private and confidential. We will tell you in advance if this is the case and would expect that you will keep this information confidential.
Audit rights
14. The details, workings and outputs of the Customer Panel may be subject to inspection and review by our professional advisers, external researchers, our funders, our auditors and the Department for Communities.
Bribery and corruption
15. Co-Ownership has a zero-tolerance policy in respect of bribery and corruption.
Publicity
16. Members of the Customer Panel shall not make any press announcements or publicise this Agreement in any way unless required by Applicable.
17. Members of the Customer Panel shall not take any action which could cause reputational damage to Co-Ownership.
18. Members of the Customer Panel shall not
- Include Co-Ownership logo or trademarks in any materials they use in any channel whether on social media or otherwise
- Publish any defamatory and/or knowingly false material about Co-Ownership or any confidential information in any format or on any channel.