Co-Ownership has demonstrated their commitment to customers by taking part in training that will ensure their staff are equipped to provide excellent customer service to people with learning difficulties and communication barriers.
Staff from Co-Ownership have recently taken part in JAM Card awareness training which provided them with the knowledge they need to ensure that users of the JAM Card feel welcome in their establishment.
The JAM Card, which stands for Just A Minute, is a social innovation from NOW Group an organisation that supports people with learning difficulties and autism into employment. It was their service users who said they would like a discreet way of telling people that sometimes they need a little extra time and patience. The JAM Card was created first as a credit card sized card and has recently been developed into an app for smartphones.
Glynis Hobson, Director of Customer Services at Co-Ownership says “Communicating well with all our customers is key to delivering excellent customer service. That’s why we chose to roll out the JAM training to all our teams, ensuring that everyone can identify a communication barrier and take the right action to meet that customer’s individual needs. The training was easy to complete and we’re proud to be a JAM Card Friendly business.”